01. about
’m a Tunisia-based Account Manager specializing in international partnerships and payment systems integration. With several years of experience in B2B relationship management, I help businesses connect to scalable, secure, and efficient payment solutions.
Working with global teams and clients across Europe, MENA, and North America, I focus on building long-term value through clear communication, seamless onboarding, and ongoing support. Driven by precision, trust, and collaboration — I aim to turn every partnership into a success story.
02. Experience
June 2022–Present
KAMEV - International IT Solutions Company
As a client-facing Account Manager at KAMDEV, I manage B2B relationships across diverse industries, helping clients implement and scale digital solutions tailored to their needs.
June 2022–Present
KAMEV - International IT Solutions Company
As a client-facing Account Manager at KAMDEV, I manage B2B relationships across diverse industries, helping clients implement and scale digital solutions tailored to their needs.
June 2022–Present
KAMEV - International IT Solutions Company
As a client-facing Account Manager at KAMDEV, I manage B2B relationships across diverse industries, helping clients implement and scale digital solutions tailored to their needs.
Key responsibilities
• Managing the full account lifecycle for international clients (Europe, MENA, CIS)
• Coordinating project delivery between technical teams and external partners
• Leading onboarding processes and payment systems integration
• Identifying upsell opportunities and ensuring long-term customer satisfaction
• Supporting clients with troubleshooting, roadmap planning, and performance reviews
Key responsibilities
• Managing the full account lifecycle for international clients (Europe, MENA, CIS)
• Coordinating project delivery between technical teams and external partners
• Leading onboarding processes and payment systems integration
• Identifying upsell opportunities and ensuring long-term customer satisfaction
• Supporting clients with troubleshooting, roadmap planning, and performance reviews
Key responsibilities
• Managing the full account lifecycle for international clients (Europe, MENA, CIS)
• Coordinating project delivery between technical teams and external partners
• Leading onboarding processes and payment systems integration
• Identifying upsell opportunities and ensuring long-term customer satisfaction
• Supporting clients with troubleshooting, roadmap planning, and performance reviews
Achievements
• Maintained a client retention rate of over 95%
• Successfully onboarded 20+ enterprise clients across fintech and SaaS sectors
• Helped reduce implementation time by 30% through streamlined processes
• Acted as liaison between dev teams and non-technical stakeholders
Achievements
• Maintained a client retention rate of over 95%
• Successfully onboarded 20+ enterprise clients across fintech and SaaS sectors
• Helped reduce implementation time by 30% through streamlined processes
• Acted as liaison between dev teams and non-technical stakeholders
Achievements
• Maintained a client retention rate of over 95%
• Successfully onboarded 20+ enterprise clients across fintech and SaaS sectors
• Helped reduce implementation time by 30% through streamlined processes
• Acted as liaison between dev teams and non-technical stakeholders
03. SKILLS
B2B Acc Managment
PSP, API, SDK
PSP, API, SDK
PSP, API, SDK
CRM Tools (HubSpot, Salesforce, Zoho CRM)
Contact Negotiatin
Client Onboarding
Technical documentation
Fintech
Requirements Gathering
System Saas
API-based Platform Support
Project Coordinatiom
AI
Excel, Google Sheets, Dashboards
Basic Data Analysis
04. education
2014–2017
Bachelor’s Degree in Business Administration
IHEC Carthage – Institut des Hautes Études Commerciales, Tunisia
2014–2017
Bachelor’s Degree in Business Administration
IHEC Carthage – Institut des Hautes Études Commerciales, Tunisia
2014–2017
Bachelor’s Degree in Business Administration
IHEC Carthage – Institut des Hautes Études Commerciales, Tunisia
2018–2020
Master’s Degree in International Marketing & Trade
Université de Tunis El Manar, Tunisia
2017–2018
Master’s Degree in International Marketing & Trade
Université de Tunis El Manar, Tunisia
2018–2020
Master’s Degree in International Marketing & Trade
Université de Tunis El Manar, Tunisia
2021
Professional Certificate in Fintech & Payment Systems
Centre for Finance, Technology and Entrepreneurship (CFTE), Online
2021
Professional Certificate in Fintech & Payment Systems
Centre for Finance, Technology and Entrepreneurship (CFTE), Online
2021
Professional Certificate in Fintech & Payment Systems
Centre for Finance, Technology and Entrepreneurship (CFTE), Online
05. Languages
English
Highly proficient
Arabic
Native C2
French
Highly proficient
Spanish
Conversational B1
06. References
Michael Johnson
Director of Business Development
“A true professional in account management and business relationships. Always proactive, responsive, and focused on delivering results. Working with him gave us the confidence that our clients are in good hands.”
Michael Johnson
Director of Business Development
“A true professional in account management and business relationships. Always proactive, responsive, and focused on delivering results. Working with him gave us the confidence that our clients are in good hands.”
Michael Johnson
Director of Business Development
“A true professional in account management and business relationships. Always proactive, responsive, and focused on delivering results. Working with him gave us the confidence that our clients are in good hands.”
Laura Martinez
Head of Operations
“Excellent at handling our payment integration. Ensured a smooth onboarding process and ongoing support tailored to our needs. Clear communication and full dedication from day one.”
Laura Martinez
Head of Operations
“Excellent at handling our payment integration. Ensured a smooth onboarding process and ongoing support tailored to our needs. Clear communication and full dedication from day one.”
Laura Martinez
Head of Operations
“Excellent at handling our payment integration. Ensured a smooth onboarding process and ongoing support tailored to our needs. Clear communication and full dedication from day one.”
James Smith
Chief Technology Officer
“Great to work with a skilled account manager who understands the fintech space and helps drive our projects forward. His attention to detail and customer-first mindset make a real difference.”
James Smith
Chief Technology Officer
I worked with Mark during his time at Draftspace, and he consistently impressed us with his ability to solve complex problems without overengineering. His calm, methodical approach and strong communication skills made him an anchor on our team
James Smith
Chief Technology Officer
“Great to work with a skilled account manager who understands the fintech space and helps drive our projects forward. His attention to detail and customer-first mindset make a real difference.”
07. contact
Site
Site
Site